Neighbors Home Care

Client's Rights

All clients have the right to competent, professional, individualized care without regard to race, color, religion, creed, sex, age, national origin or ancestry, marital status, disability, sexual orientation, citizenship status, or any other characteristic protected by applicable federal and state laws.

Any individual to whom service has been denied, reduced or terminated, or who is otherwise aggrieved by agency action or inaction has a right to register a complaint with the New York State Department of Health and the Joint Commission. 

• New York City Department of Health: 212-417-5888 or go to their web site http://www.health.state.ny.us/

• Westchester County Department of Health: 914-813-5000 or go to their web site http://www.westchestergov.com/HEALTH/

• Joint Commission: 1-800-994-6610 or go to their web site http://www.jointcommission.org/
  

You also have the right to file a complaint with Medicare if you are receiving services or equipment through Medicare and are dissatisfied with those services.Medicare fraud: 1-800-477-8477 or go to their web site http://www.medicare.gov/fraudabuse/Overview.asp