Company Background

Bronx Community Home Care, Inc., d/b/a Neighbors Home Care was established in 1985 to provide the highest quality paraprofessional home health care service to Metropolitan New York residents of all ages and needs without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation, marital status, citizenship status, disability/diagnosis, or other protected categories by dedicated neighbors who have a genuine concern and sympathetic attitude towards a patient. These personal care and support services include certified Home Health Aides, Personal Care Workers, Housekeepers, and Homemakers. All of these paraprofessional employees must possess a New York State approved Certificate, undergo an extensive orientation and pass a comprehensive skills competency examination by one of our Registered Nurses prior to any patient contact, and evaluated on at least an annual basis.

Neighbors Home Care is licensed by New York State Department of Health (DOH) to provide services for Manhattan, Kings (Brooklyn), Westchester, Queens, and Bronx Counties. Its office is located at 2532 Boston Road, Bronx, New York. It is also approved by the DOH to conduct transitional and full length Home Health Aide Training Programs. The Company's commitment to the patient's home health needs not only encompasses training and supervision, but is evidenced by its adherence to the high ethics and standards of the New York Health Care Providers Association (HCP) and it has been awarded Accreditation by the Joint Commission on Accreditation oh Healthcare Organizations (JCAHO) as acknowledgement of its quality services, scoring 98%, 99% or 100% on all of its previous surveys! In addition the DOH has approved Neighbors Home Care to conduct equivalency and full length Home Health Aide Training Programs.

Neighbors Home Care has had an excellent and expanding service record with numerous Certified Home Health Agencies, Long Term Home Health Care Programs, and Hospice Programs throughout its corporate history. It is extremely important to note that the growth of Neighbors Home Care has been due to the provision of paraprofessional services of the highest caliber. This has been evidenced by extensive programmatic audits by the New York State Department of Health, Certified Home Health Care Agencies, Long Term Home Health Care programs and Hospice Programs that utilize our services. For a current list of our partial contractual relationships Click Here.

Since its founding, Neighbors Home Care has been under the direction of Mr. Jordan N. Shames, President & CEO. In recognition of our distinctive efforts in paraprofessional training, Neighbors Home Care had been selected in 1988 and 1989 to offer a unique Home Health Aide Training Program under a special grant by the New York State Department of Health. Under this grant, trainees received stipends for such things as childcare, transportation, uniforms, and medical examinations. In addition, these programs were set up for bilingual as well as monolingual (Spanish) speaking individuals in order to better meet the needs of the large Hispanic population of the Bronx. From 1990 to 1992, the company participated with the New York City Chapter of the Alzheimer's Association in a pilot training program (State Department of Health funded and approved) for Home Health Aides as Dementia Specialists. In 1993, Neighbors Home Car took the position of lead agency in a consortium to provide Dementia Specialist Training.

In 1992, the company received a matching grant from the New York State Department of Labor to upgrade home care worker skills and provide them with career ladder opportunities. Neighbors Home Care was also under contract (from 1994-1996) with the State University of New York to conduct Home Health Aide Training and employment program for disadvantaged, unemployed, or under-employed individuals at the Bronx Educational Opportunity Center (EOC). This "Welfare to Work"-type program has enabled many Aid to Families with Dependent Children (AFDC) recipients to receive exceptional training and employment in a field that will continue to grow and, therefore, provide them with more career opportunities in the home care field.

In July of 1997, Neighbors Home Care was awarded another training grant, this time under the New York State Department of Health's Workforce Retraining Initiative in the position of lead agency of a consortium of home attendant and proprietary agencies. In 1998 Neighbors Home Care was awarded another training grant under the Workforce Retraining Initiative that provided courses in Vocational English as a Second Language prior to individuals being trained as Home Health Aides.

Neighbors Home Care has trained and employed a large number of bilingual paraprofessionals to meet the specialized needs of the Hispanic population. Additionally, since Neighbors Home Care has an approved full training program as well as a transition program for Certified Nurses' Aides, and upgrade program for Personal Care Workers, and a Competency Only program, we are able to recruit personnel to meet the special needs that are identified. Our personnel receive initial and ongoing inservice to meet the needs of many different types of patients, who require assistance with activities of daily living.

Although part of the company's success is due to its comprehensive screening, training, supervision, and retraining, another factor is its retention program. Substantial annual holiday bonuses, aide appreciation week cash bonuses, sick days, vacation pay, life insurance, and participatory health insurance enable paraprofessional employees to look at their job with more permanency. Our Lifesaver, Excellence and Top Performer Awards give first line supervisors the ability to reward extra efforts by paraprofessionals with written acknowledgement of their efforts along with a certificate and cash. All these retention programs translate into a more stable work force.

Neighbors Home Care has been innovative in the provision of services to a myriad of special types of patients as well as in its training programs that have addressed the multi-cultural, multi-lingual, and multi-ethnic populations of patients and employees. The strength of Neighbors Home Care is also evidenced by the long and successful careers of its key personnel as well as its outstanding credit history with vendors, and superior banking relationships that have enabled it to grow with such a fine reputation. Neighbors Home Care has been written up as a model program in a national home care journal (Caring, 1987). Additionally, its principals have written 2 books and over a dozen articles, as well as lectured extensively both locally and nationally on home health topics.